Refund policy


Your satisfaction is important to us. If you need a refund or exchange for one of the reasons below simply contact us within 14 days after receiving your purchase and we will provide instructions to proceed.
  • The product I received is different from my order.
  • I notice upon delivery that the product is defective.

We strongly suggest that you examine the product for defects and damages upon delivery. To be eligible for a return, your purchased item must be unused, in the original packaging and same condition as you received it. To request a refund or exchange, please send us an email at  with:

  • Clear photos and description of the defect. 
  • Your full name, contact details and order number.

In case of any dispute, BeauThy Concept Limited reserves the right of final decision.